Developer Support Engineer (Wfh)

**Objective**:**Hard skills**:- Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must).- Work experience directly with customers debugging code. (must)- Demonstrated ability to troubleshoot and triage complex, code-related technical issues (must).- Bachelor of Science degree in a Computer Science, Engineering, or related technical discipline (desired).- SaaS troubleshooting experience in a Technical Support capacity, with one year as a developer or 3+ years as a Software Engineer/Software Engineer in Test (Desired).- Advanced troubleshooting technical solutions with Internet technologies including XML (WSDL), SOAP, Publisher/Listener architecture, and software technologies including.NET (desired).**Soft skills**:- Proactive.- Capability to adapt to new environments.- Organized.**Responsibilities**:- Perform complex troubleshooting and development assistance to the company Developer Community.- Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company.- Write sample code, technical articles, and tutorials on some of the basic to intermediate level uses cases using our SDKs.- Act as a Subject Matter Expert for Advanced Features; such as our APIs, SDKs, Power Forms, Templates, and Embedding signing.- Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation.**Benefits**:- Tech Academy.- Growth Opportunities.- Refer a Friend Bonuses and Prizes.- Work at Home.