Responsible for key account management at a local level, usually managing a small team or managing specific account(s)/relationships. Manage the business relationship and activities with key accounts in order to foster and extend the relationship and obtain the sales targets. Develop and maintain relationships with key stakeholders within accounts, developing deep understanding of customer challenges with respect to patients and identifying solutions that enhance patient care.- Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals -Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes. -Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements. Expand the relationships with existing customers by continuously proposing solutions that meet their needs & objectives. -Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts -Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account -Analyze market situation including competitive intelligence activities on key accounts and key competitors -Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans -Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system. -Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for own part of the organization. -Develop an effective sales team through training and coaching or management of key commercial programmes -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Responsible of revenue performance for all products allocated into partners / distributors..Manage relationships and maximize business opportunities through and with alliance partners (internal/external) by driving effective sales and marketing initiatives with them..Ensures consistent, profitable growth in sales revenues through positive planning, deployment, and management of available resources..Manage alliance relationships with internal/external partners to maximize their success..Coordinate with all the areas that are concerned with the deal (Sandoz & Third party) in order to ensure the optimal implementation and follow up: Forecast, Supply, POs, Invoicing, Credit notes, Price and discounts, FF KPIs..Act as Liaison between Sandoz and the partners for any matter of importance to the deal..Assess new business opportunities for Sandoz, new distribution channels´ improvement..Develops the annual business plan and sales strategy to ensure attainment of sales goals and profitability and leads the execution in close collaboration with alliance partners..Drives opportunities by working closely with partner sales forces..Negotiate/control of KPIs in order to met or exceeded by constantly monitoring productivity and effectiveness.- Sales revenue and revenue growth in designated accounts -Operating budget for designated key accounts (Budget, Cost, Sales, etc.)**Commitment to Diversity & Inclusion**:- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._**Minimum requirements**Key account management experience Sales experience in multinational companies Team management experience is preferred Handling quality metrics & issues Clinical Trial Design, Data Review & Reporting Innovative & Analytical Technologies English NA**Division**SANDOZ**Business Unit**Commercial OPS SIR SZ**Country**Costa Rica**Work Location**San José**Company/Legal Entity**NOV PHA Logistics PAN**Functional Area**Sales**Job Type**Full Time**Employment Type**Regular**Shift Work**No**Early Talent**Yes
