WHAT YOU'LL DO As a Senior Specialist within our Global Services HR Shared Services Center (HRSSC), reporting directly to the HRSSC Director, you will play a pivotal role in overseeing team operations. Your responsibilities will include auditing and enhancing team performance (service, productivity, quality), coordinating tasks, and serving as a mentor. A significant focus will be on maintaining employee data integrity across various HR systems and ensuring activities align with our business objectives. You will promote a customer-centric culture, emphasizing service delivery excellence and attention to detail to consistently meet high work quality standards. Building strong relationships with client groups and fostering team camaraderie will be key. YOU'RE GOOD AT Conducting thorough audits on HR transactional activities for efficiency, quality, and effectiveness, setting client satisfaction standards. Coordinating and prioritizing the day-to-day tasks among HR Shared Services Assistants, jumping in to assist with tasks and issues when required, ensuring a smooth workflow. Developing, reviewing, and updating operating policies, guidelines, procedures, and documentation to establish best practices within the team. Generating insightful reports to support data-driven decision-making and improving processes within agreed timelines. Serving as a mentor, providing guidance and support across the team, and sharing specialized knowledge to enhance team performance. Managing documentation processes, including annual maintenance and updates for Process Maps, Work Instructions, and How-To Guides. Consulting across business operations, offering mentorship, and leveraging your in-depth knowledge of HR Shared Services tools like Workday and ServiceNow. Supporting the HRSSC Director in the implementation of organizational projects. Conducting thorough audits on HR transactional activities for efficiency, quality, and effectiveness, setting client satisfaction standards. Coordinating and prioritizing the day-to-day tasks among HR Shared Services Assistants, jumping in to assist with tasks and issues when required, ensuring a smooth workflow. Developing, reviewing, and updating operating policies, guidelines, procedures, and documentation to establish best practices within the team. Generating insightful reports to support data-driven decision-making and improving processes within agreed timelines. Serving as a mentor, providing guidance and support across the team, and sharing specialized knowledge to enhance team performance. Managing documentation processes, including annual maintenance and updates for Process Maps, Work Instructions, and How-To Guides. Consulting across business operations, offering mentorship, and leveraging your in-depth knowledge of HR Shared Services tools like Workday and ServiceNow. Supporting the HRSSC Director in the implementation of organizational projects. YOU BRING (EXPERIENCE & QUALIFICATIONS) Thorough knowledge and experience with Workday and ServiceNow in a HR Shared Services environment, ensuring a seamless operation and user experience. 6-8 years of HR Delivery experience, preferably in a coordination role within HR Shared Services. Demonstrated accountability, ownership, and confidentiality handling skills. Proficient in working within a highly matrixed organization. Demonstrated service-oriented mindset, with the ability to thrive under pressure. Organized and structured work habits, capable of multitasking and maintaining an acute eye for detail. Fluent in English at a C1 or B2+ Level. Bachelor's degree in business, Human Resources, Organization Development, or a related field. Exceptional interpersonal, communication, and problem-solving skills. Advanced project and process management capabilities. YOU'LL WORK WITH BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees—from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.
