Hardware Technical Support

**Objective**:- Provide high-quality and effective technical assistance to customers experiencing technical hardware issues.**Hard skills**:- Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85%>) (must).- Cisco CCNA Modules 1 Completed- Basic knowledge of Windows operating systems and Office.**Soft skills**:- Schedule flexibility (must).- Negotiation Skills.- Advanced facilitation skills.**Responsibilities**:- Identify the root cause of a case, by troubleshooting and isolating the issue.- To follow up on the customer's issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.- To document all interactions and steps taken towards case resolution, in a professional and accurate matter.**Benefits**:- Educational reimbursement.- Growth Opportunities.- Temporary Work at home.