Heredia Customer Support Representative (Hybrid)

**Objective**:Delivering a superior customer service experience through inbound and outbound calls. By delivering excellent customer support, to make sure that objectives set are met successfully.**Hard skills**:- Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (86% %>).- Advanced level of comprehension of English.- Proven call center experience (must).- Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.**Soft skills**:- Capability to assimilate a dynamic environment.- Stress management.- Maintenance of confidentiality of information.- E-mail etiquette.- Problem-solving skills.- Customer services.**Responsibilities**:- Ensure customer satisfaction with each call.- Speak clearly and concisely in all communications, providing complete and accurate information.- Meet and exceed any and all metrics as required by the client, including average handle time, quality assurance, customer service.- Follow up with the customer until the issue is resolved.- Demonstrate positive phone presence through empathy, de-escalation, and soft skills.- Be aware of current procedures to offer accurate information.- To keep all equipment and tools under his/her responsibility in excellent conditions.**Benefits**:- Educational reimbursement.- Medical Service.- Referral bonus.- Wellness Program.