**JLL supports the Whole You, personally and professionally.****Benefits to eligible employees, include**:- Life, health and dental insurance for you.- Online platform with certified courses for professional development.**What this job involves **Provide support to the Operations Manager, by being an expert on the building´s operational and technical needs.We are currently seeking a dynamic individual for the role of **Workplace Operations Coordinator** to join our team:- **Location**: SAnta Ana, Costa Rica- **Work schedule**: Monday to Friday, 8:00 am to 5:00 pm.- **Work model**: On site- **Contract Type**: Indefinite-term**What is your day to day?**- Manage the office operations activities, including financial aspects, technical, maintenance, item description for purchases, supplier management and office assets.- Develop a work plan to ensure an excellence operation, with elaboration of performance metrics and problem resolutions (CPI / KPI) in a clear and objective manner.- Follow in a clear and objective way the risk procedures of the site, according to the local rules and policies of the client.- Develop maintenance and service providers according to the client's model.- Manage the facilities of the office, implementing contracts in the areas of cleaning, air conditioning, access control and maintenance.- Guarantee compliance with the forecast during the fiscal year.- Ensure the quarterly accuracy of + -2%.- Assist the Facilities team with the fulfillment of the objectives of the budget and financial control.- Achieve the savings goals set by the Facilities Manager.- Control Open Items entered in the SAP system.- Conduct inspections to ensure that the maitenance provider is complying with contractual obligations to the customer.- Identify customer benefit opportunities, in contractual terms, that provide savings to the budget.- Identify new opportunities for service improvements.- Be familiar with the operation and the scope defined in contract with the maitenance service provider.- Verify that the maitenance service provider complies with HS&E material standards and procedures.- Ensure that the Good Receipt of the invoice is created in the established period.- Elaborate periodic reports of the activities carried out in the maitenance service.- Conduct periodic audits of contractors.- Ensure that the standards of quality of care and customer service are met.- Monitor monthly the exit and entries of employees, updating the OVSM system.- Support the audits (CSA) to the team of requisitors.**Desired experience and technical skills**- Fluent English- Minimum of 5 years of professional experience in the industrial area or operations management in Facilities- Technical knowledge in buildings and offices, in the areas of Civil Maintenance, Electrical, Hydraulics, Air Conditioning, Generators, Nobreaks, Work Safety and fleet management.- Strong interpersonal skills to manage suppliers and technical situations.- Strong communication skills (written, spoken, presentations).- Ability to manage multiple and complex office operations scenarios in a daily routine.- Ability to understand and interpret business contracts - ability to manage cost sheets.- Ability to solve ambiguous and complex situations.- Strong skills to work in engineering, technical and financial scenarios.- Computer skills (software and hardware).Tipo de puesto: Tiempo completoSueldo: ¢1.00 - ¢2.00 al mesPuede trasladarse/mudarse:- Santa Ana, Provincia de San José: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)
