It Help Desk Analyst (Hybrid)

**OUR POSITION IN A NUTSHELL**:**YOUR FOOTPRINT AT DWELLWORKS**:The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.**WHAT YOU WILL ACCOMPLISH**:- Manage help desk for third party independent consultants including management of major roll-outs to the network. Roll-outs include communication planning, roll-out testing, training creation, training delivery, and ongoing support. If applicable, manage roll-out support resources through planning of work assignments, training, and ongoing problem resolution support.- Provide user support in all time zones and serve as SME for Office 365, Office Products, Ring Central, and Video Conferencing (Zoom and WebEX)- Create troubleshooting guide for one off situation to share knowledge with the team members.**WHAT WE'RE LOOKING FOR**:**_ Your Experience & Education (required)_**- Bachelor's degree or equivalent experience- 3+ years of related experience- Debugging or troubleshooting experience- Using Windows and Mac operating systems- Office 365, and Office Suite- Mobile device support- Application configuration and administration in a Microsoft environment**_Your Additional Skills and Abilities_**- Ability to speak and write in English in all business communications- Ability to work in a team environment- Critical thinking- Outstanding communication and documentation skills**WHO WE ARE**:**_ Our Team_**The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led committees for engagement. Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!**_ Additional Information_**- Salary in US Dollars- 5 additional days of vacation per year- Private medical and dental benefits- Casual environment- Minimum of 3 days in office per week, weeks will vary depending on user support that is needed**WANT TO LEARN MORE**:Check out our website**_ Dwellworks is an Equal Opportunity Employer and values the diversity of perspective & experience brought to our company by people from all backgrounds & communities._