**About the role**- 3rd Shift hours of work are Monday thru Friday 10:30 PM to 7:30 AM ET.During training, work hours would be the following:- Sunday - 6PM to 6AM ET- Monday - 10:30 PM to 7:30 AM ET- Tuesday - 10:30 PM to 7:30 AM ET- Wednesday - 10:30 PM to 7:30 AM ET**PRIMARY RESPONSIBILITIES**:**System Monitoring**- Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.- Responsible for rebooting servers, recycling production services as needed.- The notification\escalation of production issues \ outages as they occur.- Document system monitoring gaps and interface with engineers to remediate gaps and improve monitoring messaging.- Recommend severity and urgency threshold changes in system monitoring software.**Batch Processing**- Responsible for monitoring and ensuring successful completion of all mainframe and distributed-based batch processes.- Maintain IT Operations batch run documentation.- Track incoming and outgoing file transmissions to ensure they meet deadlines, escalating to appropriate support teams and management when necessary.**File Transmissions**- Responsible for monitoring and ensuring successful completion of all mainframe and distributed-based file transmissions, both inbound and outbound.- Resend files to clients and vendors as needed.**Other**- Participate in monthly code releases.- Participate in disaster recovery testing.- Participate in the IT Operations weekend on-call rotation.- Other tasks as assigned.**Requirements**:- 5+ years of Support experience required in various mainframe technologies such as COBOL, JCL, CICS, ISPF Utilities, REXX, IBM File Manager, and VSAM databases.- Strong understanding of mainframe support operations, CA-7 batch scheduler, and IBM Connect Direct.- Expertise in analyzing errors and logs in CA-7, IBM Connect Direct, SDSF, IOF, etc.- Expertise in Office 365, Outlook, Excel, etc.- Understanding of ITIL processes and their components.- Basic knowledge of Microsoft SQL Server Management Studio and Service Now.- Knowledge of MFT platform MoveIt a +- Advanced English Level (B2+ minimum required)**Behavioral Skills**- Flexible team player with perseverance to deliver.- Ability to work in a rapidly changing environment.- Ability to multi-task and context-switch effectively between different activities and platforms.- Good analytical skills for problem determination and resolution.- Ability to remain calm and courteous in demanding situations.- Ability to manage multiple priorities.- Ability to work independently, as well as part of a team.