Company DescriptionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.**Job Description**:**Your Career**As the fastest growing security company in the world, Palo Alto Networks relies heavily on its people to do their jobs as efficiently and quickly as they need to do it. For that, our amazing teams rely heavily on our Desktop Support Team to be at the ready with the right help at the right time.Our IT Desktop Support Team Members aid their co-workers, both local and remote, providing technical troubleshooting and resolution to any and all computer hardware and software issues. As a member of our team, you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining that positive, professional, customer service mind-set you've always provided to your IT customersFast-paced, fast-changing and unpredictable defines our Information Technology team. We are looking for analytical, agile, and influential leaders who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.**Qualifications**:**Your Impact**- Provide IT support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software- Follow SOP documentation and escalate issues appropriately to higher-level staff- Manage individual workflow and maintain current ticket queue via IT ticketing system- Provide Mobile support for iOS and Android- Develop and maintain productive and professional relationships with the user base**Your Experience**- Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required- Recent hands-on technical experience with Windows 10, Mac OSX, Google Suite, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices- Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.Additional Information**The Team**The Employee Success Team builds and supports technology to create delightful experiences for our employees. It's crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to take no for an answer. Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet.**Our Commitment**We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. To learn more about our culture and dedication to inclusion and innovation, visit our careers page.Learn more about Palo Alto Networks here and check out our fast factsAll your information will be kept confidential according to EEO guidelines.Covid-19 Vaccination Information for Palo Alto Networks Jobs- Vaccine requirements and disclosure obligations vary by country.- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:- The job requires accessing a company worksite- The job requires in-person customer contact and the customer has implemented such requirements- You choose to access a Palo Alto Networks worksite- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.**Covid-19 Vaccination Information for Palo Alto Networks Jobs**- Vaccine requirements and disclosure obligations vary by country.- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:- The job
