Junior Networking Agent (100% Wfh)

**Objective**:Are you passionate about music and technical support? We have a great opportunity for you, on this role you will be helping customers through inbound and outbound calls by demonstrating your outstanding technical troubleshooting skills.**Hard skills**:- LOVE MUSIC! (must).- Advanced Speaker. English Level 85% or above (must).- A minimum of 15 MB of internet speed at home (must).- IT Essentials and Cisco Certified Network Associate (CCNA) Module 1 completed (desired).- Experienced with home network troubleshooting and configuration, including wireless configuration, router settings, and Internet security softwares.**Soft skills**:- Strong communication skills and customer-service focus.- A strong technical understanding of the internet, networking, and computers is needed.- Excellent analytical and problem-solving skills.**Responsibilities**:- Pro-actively take ownership of open issues and interface successfully with other departments and multiple levels of management.- Ensure customer satisfaction of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe, and timely closure.- Determine further action or completion on customer cases received.- Follow-up with the customer until the issue is resolved.- Identify, analyze, troubleshoot, and solve software and hardware issues for voice, internet, or data installation and connection issues.**Benefits**:- Work From Home.- Educational Reimbursement.- Additional Days Off.