**The KYC Operations Sr. Supervisor is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.**:**Responsibilities**:- ** Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment**:- ** Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally**:- ** Provide people management and development responsibilities and ensure team service level standards are met**:- ** Liaise with Compliance department and senior management within business units supported - Oversee new client onboarding and implement process enhancements to improve client onboarding experience**:- ** Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program**:- ** Monitor account refresh activity daily to ensure regulatory/document requirements are met**:- ** Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized**:- ** Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure**:- ** Has the ability to operate with a limited level of direct supervision**:- ** Can exercise independence of judgement and autonomy**:- ** Acts as SME to senior stakeholders and /or other team members**:- ** Ability to manage teams**:**Qualifications**:- ** 5-8 years of experience related to role's responsibilities**:- ** Strong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messaging**:- ** Interpersonal & communication skills for managed groups, people, stakeholders, and Senior Management, both verbally and written (Advanced Spanish & English)**:- ** Attention to detail and ability to work under high-volume workload, prioritizing in an effective manner**:- ** Comfortable navigating complex, highly matrixed organizations**:- ** Has the ability to operate with a limited level of direct supervision**:- ** Ability to manage teams**:**Education**:- ** Bachelor's degree/University degree or equivalent experience**:- ** Certified in Anti-Money Laundering (plus)**:- **Job Family Group**:Compliance and Control- **Job Family**:Business KYC- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
