**What You'll Do**:Interested in being challenged and appreciated while embarking in a dynamic career? We offer an environment where colleagues become friends, where managers actively mentor and where creativity and ambition are valued.You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. You will receive best-in-class training on both technical concepts and sales processes, along with professional skills including communication, time management and building a professional brand.If you enjoy working in a team environment, with a culture that is founded on collaboration, innovation, celebration and giving back to local communities, Cisco's Virtual Demand Center is the place for you.You will lead a team of Lead Development Representatives (LDRs) responsible for responding to customer inquiries from various channels. The LDR Team is accountable to qualify all inbound leads (calls, chats, forms and other demand for non-target accounts). They qualify the leads for Need and Urgency and works closely with Business Development Reps to transfer the qualified lead.As the LDR Manager, you will be responsible for achieving key strategic objectives including quarterly and annual pipeline goals, and preparing your team to excel in their role at Cisco. You will build strong relationships across your regional teams, the broader Virtual Demand Center and Marketing, working seamlessly in a matrixed environment.**Continuous Learning****:- Evolution of offers requires ongoing training, both for you and your team. Participate, host, and drive training engagement of your team to further expand you, and your teams, knowledge and abilities around Cisco's products and solutions.- Develop and maintain a deep understanding of the market and technology- Conduct regular sessions to gauge knowledge of the team on the market and technology.- Help LDRs build connection to other teams and partners- Enable and reward LDRs for engaging with a mentor as well as acting as a mentor to further develop the LDRs expertise**Business Performance****:- Design and implement a strategic plan that enables you to meet/exceed your regional sales goal that is tied to Key Strategic Objectives (KSOs) which will be finalized and measured for execution each quarter.- Share standard processes and learn from other LDR managers in other regions- Monitor and adjust your teams' performance when things are not working and make adjustments to improve efficiency.- Present accurate and realistic Sales Plans to the management team- Identify conversion rates, trends, linearities, in order to build a forecasting methodology that drives business predictability.- Build a good workload balance among all team members considering the language capabilities and solution specializations.- Conduct regular one-on-one sessions to coach your sellers, review improvements, trends, and performance**Funnel Management****:- Responsible for monitoring the funnel and workload of the LDRs and look for new revenue sources and/or new ideas for LDRs to increase pipeline and conversions- Identify emerging markets and market shifts while being fully aware of new products and competition status**Cross Functional Alignment****:- Build and maintain deep cross functional Cisco and external relationships for effective partnering and provide feedback into the global program- Work closely with the regional sales and marketing teams to position the Virtual Demand Center to deliver high impact and value- Bring feedback from customers and marketing and other partners in terms of opportunities for the Virtual Demand center to build pipe and increase bookings**Coaching & Training****:- Own objectives setting, coaching and performance monitoring of sales representatives- Actively participate in recruiting activities as needed- Continually help your sales team grow and keep them motivated and engaged- Create an award-winning working environment using the latest Cisco technology to enable and empower everyone on your team to perform to the very best of their abilities- Track individual and team performance to ensure that the team is delivering desired results. Take necessary actions needed to improve performance.**Who You'll Work With**:The Global Virtual Sales organization is one of Cisco's fastest growing teams and is the talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.We serve our customers through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better.You will discover a creative,
