Manager Ii, Risk , Trustworthy Shopping Experience

Experience using data and metrics to drive improvements- 2+ years managerial experience- Experience defining and executing against program requirements- Working knowledge of SQL- Proven analytical problem solving skills in a complex space- Self-driven. Ability to work independently with mínimal supervision.- Meticulous attention to detail.- Willingness to roll up the sleeves and do what is necessary to meet team goals- Customer related investigations-based work experience- Exceptional verbal and written communication skills- Stakeholder management skills- Demonstrated ability to deal with ambiguityJob summaryCustomer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Amazon's Trustworthy Shopping Experience (TSE) team works to ensure that buyers receive authentic products. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers.- Experience with abuse, risk management, intellectual property, compliance or similar product initiatives preferred