**Job Description**:3M is looking for passionate and driven MD Docs Analyst to provide support at the GSC Costa Rica. Are you ready to be a part of what's next?MD Doc Collections Analyst position seeks to collect physician documents as required by third party payers (insurance companies). Frequently interacts with Customers, Sales, Patients and various internal teams to aid in collection of documents.PRIMARY DUTIES/RESPONSIBILITIES:- Responsible for collection of physician documents as required- Provides a high level of customer service in a competitive market- As directed, prioritizes work list to obtain production goals and minimize risk- Review and analyze payer specific requirements and coverage criteria to determine required physician documentation- Conduct review of documentation (Order forms, medical records, prescriptions, operative reports, history and physicals) as needed for physician identification- Escalate to customer or field personnel as needed to aid in obtaining physician documentation required for billing. Could include home health agencies, patients, hospital/facilities, physicians- Meet production expectations which included total accounts worked, aged document percertages, and average per day documents collected- Participates in work activities deemed suitable and assigned by management- Maintains current status for all compliance and other required training courses- Conforms to, supports and enforces all Company policies and procedures- Requires repetitive keyboarding over 95% of the time and phone usage 60% of the time.- The information listed above is not a comprehensive list of all duties/responsibilities performed- Management has the exclusive right to alter this job description at any time without noticeREQUIRED QUALIFICATIONS:- At least 1 year of Call Center experience-- High School Diploma or equivalent.-- Advanced English level (C1)-- Flexible & Adaptable - with schedule, workflow processes and priorities-- Demonstrated exceptional customer service skills, attention to detail and self motivated to obtain/exceed goals within set time frames- PREFERRED QUALIFICATIONS:- Demonstrated ability to manage change and multiple priorities- Demonstrated time management and organizational skills- Demonstrated ability to operate independently and efficiently, without supervision- Demonstrated ability to deal effectively with customers, employees and business contacts, while conveying a positive service oriented attitude- Demonstrated ability to maintain confidentiality and exercise discretion in all business dealings- Ability to exercise sound judgment, eliciting support and cooperation from co-workers- Ability to engage in self-appraisal and continuous learning- Demonstrated presentation and communication skillsSupporting Your Well-being3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Imagine your future in 3M3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.3M Global Terms of Use and Privacy Statement
