Job DescriptionWe are seeking a skilled and dedicated individual to join our team as a Microsoft Defender and Intune Support Resource. In this role, you will provide comprehensive support for our organization's Microsoft Defender suite, as well as Microsoft Intune and Autopilot, ensuring their effective implementation and utilization. You will play a crucial role in safeguarding our systems and data from potential threats, ensuring a secure computing environment for our organization. Responsibilities: Lead technical support processes and guide internal teams and users of Microsoft Defender products, including Microsoft Defender Antivirus, Microsoft Defender Advanced Threat Protection (ATP), and Microsoft Defender for Endpoint.Assist in the installation, configuration, and maintenance of Microsoft Defender products across our organization's systems. Collaborate with internal teams to develop and implement security policies, procedures, and best practices related to Microsoft Defender. Monitor and analyze security alerts and events generated by Microsoft Defender products, promptly responding to and escalating any potential issues or threats. Conduct regular vulnerability assessments and penetration tests using Microsoft Defender tools to identify potential weaknesses and recommend remediation strategies. Stay up-to-date with the latest Microsoft Defender features, updates, and security trends, and share this knowledge with the organization. Assist in incident response activities, including containment, investigation, and recovery, leveraging Microsoft Defender capabilities. Provide training and guidance to users on Microsoft Defender products, ensuring they understand how to effectively utilize the tools and respond to security incidents. Collaborate with cross-functional teams to ensure a cohesive and effective security posture across the organization, leveraging Microsoft Defender as a key component. Manage and maintain Microsoft Intune and Autopilot services, including device enrollment, configuration, application deployment, and policy enforcement. Provide technical support to users of Microsoft Intune and Autopilot, ensuring smooth operation and troubleshooting any issues that arise. QualificationsBachelor's degree in Computer Science, Information Security, or a related field or equivalent experience.8+ years of experience working in technology and security environments for a large and global organization.Strong understanding of cybersecurity principles, best practices, and technologies, with a focus on Microsoft Defender products, Intune, and Autopilot.At least 2 years of experience supporting and managing Microsoft Defender products, including Microsoft Defender Antivirus, Microsoft Defender ATP, and Microsoft Defender for Endpoint in a global company.Experience working as a Technical Lead/SME is highly desired.Proficiency in Microsoft Defender tools and technologies, such as Microsoft Defender Security Center and Microsoft Defender PowerShell cmdlets. Experience in managing and maintaining Microsoft Intune and Autopilot services, including device enrollment, configuration, application deployment, and policy enforcement. Excellent problem-solving and analytical skills, with the ability to think creatively and adapt to evolving threats. Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams. Relevant certifications, such as Microsoft Certified: Defender Associate or Microsoft Certified: Security Operations Analyst, are a plus. A passion for cybersecurity and a desire to continuously learn and grow in the field. Additional InformationThis is a permanent home-based role in Costa Rica. No relocation available.Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking hereExperian is proud to be an Equal Opportunity and Affirmative Action employer. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish – and we're not done.We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.Find out what is like to work for Experian and discover the Unexpected!
