WHAT YOU'LL DO BCG's commitment to accelerated personal development and growth sits at the heart of our Employee Value Proposition (EVP) and Perform, Develop, Grow (PDG) philosophy. As the largest function in North America (NAMR) with ~1000 people, our Operations teams are critical to the success of our firm, and their development is central to accomplishing our EVP. As the Operations L&D Senior Specialist you will play a crucial role in the execution of learning programs for our Administrative Services and Office Experience functions. Reporting to the Operations L&D Senior Manager, you will be responsible for the delivery of operations-focused learning initiatives, while also playing a role in the development and design of learning programs for these functions. You will collaborate with the broader NAMR BST L&D team and the L&D network across the globe to ensure these programs are delivered with seamless operations and high impact. This role requires a blend of experience within an operations function as well as L&D experience as you apply your knowledge to high-quality learning experiences. YOU'RE GOOD AT Program Development and Management - Assist in the development and execution of learning programs, focusing on high-quality instructional design and effective delivery mechanisms. Curate the content and training faculty for various programs. Programs of focus will include (but are not limited to) new joiner, people manager readiness and development, customer management, new and advanced skill development, and foundational knowledge for EAs, AAs, ASMs, OE and Events teams. Program Execution - Ensure all learners have a seamless learning experience by managing the logistical, operational, and technical aspects of program delivery, including scheduling and participant management, partnering with the broader BST L&D team to work within our existing processes and programs. Deliver learning programs, or partner with local facilitators to "train the trainer" and deliver content. Understanding Needs - Work with the Operations L&D Senior Manager and stakeholders to understand learning needs and contribute to the design of targeted learning solutions. Program Evaluation and Maintenance – Collect and analyze feedback and data from individuals and program attendees to inform existing and future programs. Maintain repository of learning, proactively update programs based on evaluation findings, and curate content to meet additional needs as required Team Connectivity – Work across the broader NAMR BST L&D team to understand all learning programs and contribute to the overall learning experience for our BST. Work with Operations L&D Senior Manager to share best practice with worldwide colleagues. YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in Education, Human Resources, Business Administration, or a related field. 3-5 years of experience in an Operations function (Administrative Services, Office Experience, Events, or similar). Experience with Learning and Development, with a working understanding of learning theories, instructional design methodologies, and evaluation strategies. Strong organizational skills and the ability to manage multiple projects simultaneously. Outstanding communication and presentation skills. Proven ability to work effectively with team members and stakeholders at all levels. Comfortable working in a fast-paced, evolving environment and capable of adjusting to new challenges and demands. #LIhybrid YOU'LL WORK WITH This individual is a part of the North America BST People Team whose mission is to provide each member of our BST the resources and support they need to become the best possible person and professional while at BCG. This role will be pivotal in orchestrating cross-functional collaborations across the organization, partnering closely with geographic and functional leaders, Human Resources, and global L&D counterparts. This role involves steering strategic L&D initiatives, leveraging insights from industry associations, and managing relationships with external vendors, all while leading an internal team dedicated to fostering a culture of continuous learning and development. ADDITIONAL INFORMATION COMPENSATION INFORMATION: Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 (USD) in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested retirement contributions made annually, whether you contribute or not Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. WORK FORMAT: This role currently requires 3 days a week in office presence. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.
