Operations Trainer (Voice) - Remote

TransUnion's Job Applicant Privacy Notice**What We'll Bring**:T&E Voice Customer Support Trainer**What You'll Bring**:- Bachelor's degree preferred, or 3 years of related experience.- 3-5 years of training delivery experience/background in a training role.- Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English.- Background in training in a classroom and/or a virtual environment.- Comfort level with general technical concepts and training of these concepts.- Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.- Strong attention to detail.- Quick to learn, with a goal of becoming a SME on an all processes.- Comfortable presenting and training groups on average of 15-25 people.- Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed.- Holds trainees accountable and assists in nesting phase of training development.- Ability to maintain focus, flexibility, and organization.- Comfortable working in fast-paced environment.- Ability to identify gaps in representative knowledge, skills, etc.**Impact You'll Make**:The T & E Operations Trainer supports the vertical businesses by facilitating training in the following ways:- Delivers new hire training programs to new employees within operations.- Incorporates learning objectives, activities and assessment into all training facilitations.- Provides training to operations teams as T & E products implement new features, enabled all employees to perform their job duties and support customers/consumers.- Provides training to operations teams in support of process/policy changes- Continues to act as a point of contact for representative coaching, furthering representative development.- Identifies new areas of opportunity for training and works with onshore training team to develop and deliver training materials.- Additional projects and duties as assigned.TransUnion Job TitleSpecialist I, Customer Support Training