Partner Specialist

**Team Lead - Adv****Qualification**:**Graduate (exclusion**:BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**:**Stakeholder/Business Management**:- '- They would be required to interact with customers (internal / external) to meet process deliverables.- Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.**Customer Relationship Management**:- Provide information, educate customer, troubleshoot, probe and fix issues.- Follow up on Waiting/Open issues, feedback and coaching.- Conduct Quality audits and review of teams' performance.**People/Team**:- Conduct Huddles and Team meetings.- Contribute to and participate proactively in knowledge sharing sessions.- Participate and contribute to organizational activities.- Act as a buddy for New Hires.- First level reporting.- Conduct peer reviews.- Conduct refresher training.- Collate team performance data for reporting purposes as and when requested by Process and Team Lead.- **In the absence of the PL and TL, perform the following tasks when assigned**:- i Handle escalation calls.- ii Manage service levels on a daytoday basis.- Provide coaching and feedback for improvement.**Must Have Skills**- Customer Service**Good To Have Skills**- Speaking English**Employee Status **:Full Time Employee**Shift **:Day Job**Travel **:No**Job Posting **:May 01 2024**About Cognizant