Patient Financial Navigators $22-$25/Hr

**Job Description**: A leading digital healthcare company is currently seeking an experienced, motivated Patient Financial Navigator. This is a remote position (US only). Must have previous experience in a medical setting.Job Overview:The role of the Patient Financial Navigator is to provide an outstanding call experience to patients and providers. A Patient Financial Navigator investigates patient insurance, benefit coverage and estimates out of pocket costs as well as navigates patients through financial responsibilities and payment options/reliefResponsibilities and Duties:- Answering inbound calls of our Advocacy Call Center- Make outbound phone calls to patients to review out of pocket costs and discuss payment options- Update records with complete patient and insurance information- Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations- Provide an estimate of the potential patient responsibility based upon the benefits coverage- Document in Salesforce all details surrounding patient's healthcare benefit coverage and recommend appropriate payment options, if needed.- Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics- Other duties as assignedQualifications:- High school diploma required. Bachelor's Degree, or relevant experience in healthcare preferred- 2-3 years of experience with health insurance, benefits investigations, and reimbursement, along with billing and coding- Excellent communication and customer service skills with a focus on assisting patients in a healthcare environment- Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions.