Portuguese/English Technical Support Representative

**Objective**:To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an intermediate level of complexity and answering inquiries via the phone or mail.**Hard skills**:- Advanced Portuguese Speaker. Fluent in verbal and written Portuguese. High proficiency level (85% >) (must).- Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>).- Schedule Flexibility. Available to stay after hours when necessary (must).- Technical support experience on PC maintenance (must).- Advanced Knowledge of PC Architectures (must).- Windows Server 2008/ 2012, Windows 8*, Windows 10*, Linux and Android Oss (must). Knowledge of RAID technology (desired).- Internet tools. (Browsers, FTP, cloud services, etc.)- Networking configurations and troubleshooting. (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.)- Working knowledge of computer architecture - memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports.- Graphics troubleshooting and configuration. Storage (Magnetic / SSD) technologies. Virtualization knowledge - VMWARE Certification. (desired) Prior Customer Service experience. (desired).- Sells knowledge, power talking skills. (desired).- Excellent Customer service skills.- Capability to assimilate a dynamic environment.- Maintenance of confidentiality of information.- Ability to talk and type during a call.- Proactive.**Soft skills**:- Proactive.- Team Work.- Organized.**Responsibilities**:- To maintain adequate technical proficiency in products and platforms assigned.- To communicate with team manager, SMEs, team members and other teams regarding problems, solutions and trends.- To keep and update pertinent paperwork and records through data entry.- To meet established individual and team performance targets, which include customer service, productivity and quality standards.- To keep all equipment and tools under his/her responsibility in excellent conditions.- To keep account information confidential and protect it from unauthorized use.- To follow up on the customer's issue until it is solved.- To perform any other tasks, duties, or services requested by his/her immediate superior.**Benefits**:- Tech Academy.- Growth Opportunities.- Refer a Friend Bonuses and Prices.- Partially Work at Home.