Process Engineer - Entry

**What you'll do**- Assess the feasibility of process improvement opportunities following a multidimensional approach, including but limited to financial (costs and expected benefits), technical, and compliance aspects.- Prioritize process improvement opportunities by creating inventories and evaluating the maturity level.- Design and document new processes outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.- Describe the current state of a process (as-is) by mapping workflows (end to end) at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories.- Periodically evaluate existing metrics and KPIs and propose new ones as required.- Lead the implementation of proposed solutions by coordinating with business and technical teams.- Track the benefits realization of process improvement initiatives.- Report process improvement outcomes to stakeholders regularly.**What experience you need**- University degree in Industrial Engineering- Proficient in English oral and written (B2 Belt)- 6+ months of working experience and understanding of process improvement techniques applicable to the service industry.- 6+ months of working with Lean Six Sigma methodology and statistical analysis.**What could set you apart**- Green Belt or Black Belt certification- Scrum Certification- Knowledge about RPA and Artificial Intelligence- Experience with the Design of Experiments