ACERCA DE LA VACANTEFunciones del PuestoThe Provisioner/Project coordinator, coordinates, and monitors the execution of small to moderately complex orders, circuit installations, and activations.The individual in this position is responsible for working with new and existing clients to provide telecom services on their behalf.- Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities- Place orders and follow up with the carries making sure all orders are up to date- Maintaining clear communication with the customer, agents in all order stages- Support customers during activation calls, closing orders, and processes to active billing- Managing project progress and adapting to work as required- Maintain positive relationships with customers/agents by identifying their needs- Follow up with customers, sales agents, and carriers to confirm if the request is fulfilling the requirements agreed to in the contract- Ability to comprehend the end-to-end provisioning process- Identify and resolve issues and conflicts with carrier circuit installs/activationsRequisitos del Puesto- Advanced English level 90% or above written and spoken- High School Diploma or its equivalent- 6 months to a year of customer service experience is required- 1 or more years of experience working on projects is required- Demonstrated ability to organize and prioritize requests in a fast-paced and deadline-oriented environment- Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.- Demonstrated ability in handling networking deployments- Able to set proper expectations and establish expectations- Liaising with clients to determine the project's objectives- Confident working independently while able to escalate items you are unsure aboutExperiência Deseada- Experience in current telecom/technology products and services.- CCNA modules are desirable- Experience handling IT projects or in a technology related field.Habilidades Deseadas- Critical Thinking (analyzing, evaluating, and problem-solving)- Self-Starter (proactive, able to work with mínimal supervision)- Adaptability- Time Management (define tasks, to do, prioritize and achieve)- Interpersonal Communication- TeamworkOTROS DETALLESArea del PuestoTelecomunicacionesUbicación del PuestoSan José, San Jose, Costa RicaSalario1400 **(Moneda Local)**Nível AcadémicoEstudiante UniversitarioNível de CómputoLenguajes de Programacion**Idiomas**:Español: 100%Inglés: 90%
