**Job Description**:- We are looking a Proof of Delivery Analyst-New Health Care Company3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:- Proven category leadership-- Exposure to attractive end-markets-- Innovation mindset driving improved patient outcomes-- Collaborative customer relationships-- Deep global regulatory experience-- Operational excellence and strong cash flow-- Strong sales growth and profitability with significant recurring sales- We expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".- PRIMARY DUTIES/RESPONSIBILITIES:- Obtain the return of the Proof Of Delivery (POD) document from the patient thru a database for worklist prioritization.-- Completes outbound dialer calls and handles inbound calls.-- Identifies additional contact numbers when necessary.-- Interacts with patients, home health agencies, and doctors' offices to obtain information needed to locate the patient.-- Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.-- Enter detailed order notes documenting course of action taken in multiple systems.-- Maintains their assigned worklist in a timely and efficient manner.-- Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.-- Understand and comply with HIPPA regulations and PHI and all 3M policies.BASIC QUALIFICATIONS- At least one year of customer service experience.-- Capable of multitasking and toggling through 4-5 different systems (dual screens)-- Strong typing skills-- Flexible & Adaptable - with schedule, workflow processes and priorities-- Communicate effectively in English both verbally and in written format C1.-- Operate independently without close supervision.-- Ability to convey a positive customer service and team oriented attitude.-- Ability to maintain confidentiality and exercise discretion in all business dealings.High School Diploma or equivalent.PREFERRED QUALIFICATIONS- Experience with a dialer in a phone customer service environment.-- Experience with working in an environment where daily goals are needing to be met both individually and as a team.-- Experience using dual monitors.-- Demonstrated analytical and problem-solving skills.-- Experience with Nice InContact.ESSENTIAL FUNCTIONS/INFORMATION- This position exists to obtain the Proof Of Delivery (POD) from the patient and as such requires constant computer and phone usage (over 99%), including repeated computer keyboarding.-- The information listed above is not a comprehensive list of all duties/responsibilities performed.-- Management has the exclusive right to alter this job description at any time without notice3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.3M Global Terms of Use and Privacy Statement
