Posted30-Apr-2024Job typeFull timeCountryCosta RicaLocationEscazuLead recruiterIrene CastroFunctionAll FinanceReporting LinePTP Team LeadOn-site/RemoteOn-siteLevel of experienceEntry LevelContract typePermanentYOUR OPPORTUNITYYour OpportunityIn this role you will get to work with different people around the globe, providing you an opportunity to develop insight into other cultures while developing in a very familiar environment. You will learn on the go about the behind the scenes processes related to your role and how Bacardi works worldwide with all its brands. You will have the chance to build strong relationships and networking by providing support to our internal clients and maybe even enjoy one or two mojitos to celebrate with them and your team Bacardi's milestones.About YouTo effectively develop in this role, you will need to have a positive attitude to face challenges as they come and have full ownership of your processes. You will also need to have a passion for growing and developing skills to improve efficiencies and take risks. Your teamwork spirit and willingness to connect with others will be a catalyst in your successful development in the role and across Bacardi.RESPONSIBILITIESWith our consumer at the heart your key focus will beMonitor and to generate actions to improve or maintain the good performance of the PTP KPI's.Support internal and external inquiries through Sys Aid tickets, calls, and chats.Support process controlsLocal market supportPerforming the PTP KPIs analysis to be presented into the monthly market reviews.Identify and support continuous improvement opportunities.Accomplish with the 95% in the SLA of tickets resolution with accuracy on the resolution given.Maintain a positive NPS score about the satisfaction of our internal and external Customers.Ensure AP procedures conform to GAAP and Bacardi policies and procedures.Support on Documentation processes.SKILLS & EXPERIENCEThe skills and experience needed to create your legacyPrevious PTP related experience (is a plus)Adopt changes quickly.Ability to multi-task and prioritize effectively.Strong work ethic, willing to go the extra mile.Strong analytical, diagnostic, and problem-solving skillsAttention to details, accuracy, and sense of urgency.Strong customer service**Spanish proficiency**: 100%**English proficiency**: 90%Portugues proficiency 90%Working knowledge of major ERP platforms, preferably SAPBasic to Advanced knowledge of MS Office SuitePersonal QualitiesPositive attitudeCulturally sensitive and a strong communicatorStrong oral and written communication skillsProactiveCreative and passionateWorks well in a team environmentLEADERSHIP AGILITYAt Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.**Belonging**: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become**Self-Awareness**: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others**People Agility**: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance**Results Agility**: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.**Mental Agility**: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with**Disclaimer**: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.U.S. applicants have rights under Federal Employment Laws.PERKS OF WORKING WITH USAt Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.Compensation, Paid Time Off & RetirementHealth & WellbeingAdditional BenefitsSome benefits may be fully or partially
