Quality Assurance Analyst

Job Summary:The Quality Assurance Analyst will be responsible for auditing the accuracy of performed processes according to the client's QA standards. The QA Analyst will evaluate back-office tasks & phone calls, conduct QA Disputes/Rebuttals process, QA Calibration, and coaching sessions as well as implementing Preventive / Corrective actions when applicable. Must have very strong communication & analytical skills and passion for continuous improvement.**Responsibilities**:- Perform QA Control tasks on defined processes- Conduct effective QA dispute process- Perform QA Calibration Sessions with client and internal stakeholders- Conduct QA Coaching Sessions based on QA results & findings- Communicate quantitative and qualitative findings from QA results- Monitor efforts to resolve issues and track progress- Spot areas for improvement to enhance the process efficiency- Data analysis to provide insights to the business on a regular basis- Implement Corrective / Preventive Actions- Design and implement QA control processes (including creation of reporting & QA SOPs)Skills and Experience:**Qualifications for QA Analyst**:- 2+ year experience in QA Analyst role- English -Spanish Language (Oral and writing 90 % or higher)- Intermediate knowledge of QA practices, theories, tools and detection/prevention techniques- Process mapping & process analysis expertise- Intermediate to advanced Excel- Strong stakeholder management skills- Attention to detail- Strong analytical and problem-solving skills- Excellent verbal and written communication skills- Creative and innovative thinker- Strong time management skills- Self-driven/proactive- Teamwork and collaboration to work effectively with all business partners (supervisors, training department, and other stakeholders)**Technical Knowledge - Preferred but not mandatory.**- Lean/Six Sigma knowledge: DMAIC/DMADV, VOC, 7 wastes, etc- FMEA, PDCA, TQM, QMS.- Statistical Process Control knowledge- Change management methodologies- Knowledge of medical insurance process is a plus- Project Management