Job Summary:**Amentum** is seeking a **Service Quality Specialist** to join our Commercial Operations and Maintenance Team.The **Service Quality Specialist** performs duties related to the implementation and maintenance of an ISO9001/ISO45001 registered systems related to quality and safety in a facilities services environment. Services provided include technical services (plumbing/HVAC/electrical and related services) and non-technical services (janitorial/landscaping and related services) in a self-performed and subcontracted environment. Additional responsibilities will be focused on audits and inspections of the services provided at the client location. This position will be site based.**Responsibilities**:- Implement and maintain an ISO9001/45001 system with the support of Corporate resources.- Review and recommend changes to procedures and instructions.- Completion of audits required to maintain ISO registration using site specific checklists- Completion of audits, inspections, site walks, etc. to ensure compliance with Amentum, Client, and contractual requirements.- Audits of completed and in-process work orders to ensure excellence in safety, technical, quality aspects of the work, including work order reviews in Maximo CMMS to ensure completion accuracy.- Assignment and follow-up on any Corrective Actions generated.- Receive data from and input data to Maximo and other automated systems in performance of duties.- Able to read specifications, drawings, prints, schematics, and photographs.- Prepare oral presentations and written reports to management, and their Clients, related to the performance of these systems and their results.- Perform all other position related duties as assigned or requested.Additional Information:- This position may require various shifts, weekends, holidays, and alternative work schedules.- Position may require travel, potentially 15%.Minimum Requirements:- Must be a U.S. Citizen- Must have a high school diploma or demonstrated equivalent.- Minimum two years of experience in facilities management services.- Minimum five years specific experience in quality assurance, and related areas.- Bachelor's Degree in Business, Engineering, Accounting, or related area required.- May substitute experience for education at the rate of one year of specific experience for one year of college.- Qualified applicants who are offered a position must pass a pre-employment background check and substance abuse test.- This position will require the ability to obtain a security access badge at our client's location.- Must have demonstrated ability to obtain certifications required for position.- Must be able to use Maximo and other automated distribution systems used at site.- Proficient in the use of Microsoft Office Suite software.- Keen observation skills and attention to detail.- Reporting and record keeping skills.- Excellent written communication skills.Physical Requirements:- Some tasks will require repetitive wrist movement.- Requires ability to read and understand information contained in a variety of documents or displayed on a computer screen.- Requires ability to use a variety of office equipment and to operate a computer keyboard to access data bases, to send/receive messages and to prepare documents.- Requires ability to attend meetings throughout the site and potentially travel to other Amentum, customer and/or vendor locations in the area, as well as some air travel to more distant locations.- Requires the ability to communicate with others on the telephone and in one-on-one or group discussions, meetings, and presentations.- Demonstrated fluency in computer use including the full Microsoft product line.- Requires some moving of light to medium weight materials into desks, filing cabinets and other storage locations.- Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.Special Requirements:- Wear steel toe safety shoes, safety glasses, gloves and other Personal Protective Equipment as needed.- Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.Preferred Qualifications:ASQ certification.STS certification.Lean/6Sigma experience.
