2-5 years of experience in investigations, risk management, incident or crisis management.- Strong communications skills and experience creating and editing content for internal and external audiences.- Demonstrated experience working with cross departmental teams with proven collaboration skills- Ability to think critically with the vision to work both tactically and strategically.- Ability to function effectively in a dynamic, fast-paced environment.ABOUT THE TEAM: Selling Partner Services (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilitiesWe are looking for a Risk Manager to join the Legal Escalations & Discovery team, within EMP. This individual will respond to and mitigate critical and high impact global events and escalations.As a Risk Manager, you will be responsible for:- Identifying, managing, and resolving time-sensitive escalations.- Performing analysis of data from a variety of sources to identify possible risk indicators.- Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.- Performing escalation trend analysis and reporting.- Performing real-time incident handling tasks to support world-wide operations.- Analyzing escalations from various sources within Amazon, determining possible root causes and identifying preventative actions.- Tracking and documenting incidents from initial detection through final resolution.- Writing and publishing techniques, guidance, and reports on incident findings.- Serving as technical expert and liaison to law enforcement and legal personnel.- Coordinating with analysts to correlate risk assessment data.- Monitoring external data sources to maintain currency of threat condition and determine which issues may have an impact on business operations.- Drafting and presenting deep-dive documents and reports on policy and process gaps to senior executives.- Exercise strong judgment in areas where policies are not well defined.- Understand the implications of new information for both current and future problem-solving and decision-making.- Consider the relative costs and benefits of potential actions to choose the most appropriate one.- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.- Dissect complex problems to develop and evaluate options and implement solutions.- Analyze existing policy and process gaps, and identify solutions to close them.- Function effectively in a dynamic, fast-paced environment.- Advanced degree in related discipline (e.g JD, MBA, MA, Public Policy)- 3-5 years of experience managing incidents, escalations, crisis management, risk management, or other relevant experience in a fast-paced environment.- 1-3 years of experience working in industries such as law, IP protection, fraud, compliance, or related fields.- 2+ years working cross functionally with tech and non-tech teams.- Familiarity with multiple analytic tools, databases, and techniques.- Knowledge of multiple search engines and tools in conducting open-source searches.- A proven track record of successfully delivering initiatives from conception through completionAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
