Job DescriptionAs part of the Sales Operations team, the overall goal of the Sales Operations Specialist role is to improve the performance of a B2B sales organization. This person partners closely with sales, marketing and client services to support a variety of initiatives that drive the sales process.Responsibilities Provide user support to customer facing teams including questions, troubleshooting issues and application resolution including Salesforce, Configure Price Quote (CPQ) and other sales processes and platforms, reports, and data quality.Partners with and trains sales and client services teams to ensure high standards of data quality in Salesforce.Develop training materials for new hires and continuing education on SF process and best practices.Collaborates with the sales organization and other users to support Salesforce strategies, priorities, and roadmaps.Works together with team members on shared responsibilities.Lead routingBilling requestsData quality initiativesQualificationsBachelor's degree is preferred.Minimum of 3 years of experience in a sales support/operations or sales role, preferably in B2B sales environment.Advanced knowledge of Salesforce.com, CPQ, and electronic signature tools required.Knowledge of sales and marketing tech stack is preferred.Knowledge of sales principals, sales cycle and process is preferred.Superior communication, problem solving, and analytical skills, experience with presenting to management.Ability to work independently, as well as part of a team, on multiple projects.Competent in Excel, Power Point, WordAdditional InformationThis is a permanent home-based role in Costa Rica. No relocation available.Culture at ExperianOur uniqueness is that we truly value yours.Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking hereExperian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking hereExperian is proud to be an Equal Opportunity and Affirmative Action employer. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish – and we're not done.We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.Find out what is like to work for Experian and discover the Unexpected!
