Job Description Solve for fulfillment challenges, risks and escalations by providing talent options through collaboration with business and capability leadership teams as well as talent acquisition Oversee the direction, fulfillment, and reporting of day-to-day staffing requests Analyze availability and account prioritization against near term pipeline to strategically place talent in the most effective roles (both for the business and the individual) Focus on employee skills, aspirations and career goals when casting Deliver high quality staffing solutions promptly Use a data-driven approach to achieve goals Build strong partnership/network relationships across the business to provide the highest levels of customer service Effectively balance multiple high-priority assignments Efficiently pool talent from multiple locations Contribute to reporting for utilization trends and forecasts Maintain an inventory of core skills and track team members' skills by proficiency, frequency, and context of use Ensure new hires are equipped to make an impact on their projects by providing project-specific guidance/familiarization Maintain and communicate key information to Staffing Leads about current projects, pipeline and talent forecast and provide daily job status updates to team members Qualifications 3+ years of Industry or Project/Program Manager experience; Proven ability to manage complex initiatives to successful completion 2+ years of Talent Management experience; ability to effectively manage in a "matrixed" environment Excellent Excel skills (pivot tables, v-lookups, filtering, and sorting, etc.) Ability to take complex issues or situations and present them in a simple and easy to follow manner Excellent customer service skills including the ability to react appropriately in stressful situations and deal with difficult client situations diplomatically Excellent negotiation and leadership skills operating with absolute professionalism and confidentiality Strong organizational awareness and change management skills; time management and organization/multi-tasking skills Relationship management and influencing skills Proven ability to manage complex initiatives to successful completion Knowledge of process improvement and facilitation Strong communication and consultative skills at all levels Service-oriented attitude (flexible, personable, approachable) Ability to provide and receive feedback in a constructive manner Team-oriented mentality and attitude Additional Information Benefits Full time/ indefinite term contract with all of the benefits per Costa Rican law. Holidays/ Vacations/ Extra PTO. Private medical insurance. Remote work. Internet subsidy. Online learning platforms such as Udemy, Marcel, LinkedIn learning. English Classes.
