**Spanish Interpreter/Operator****Position Summary**The Over the phone interpretation is one of the growing lines of business at Lionbridge. The Spanish Interpreter/Operator will work as interpreter and operator for the interpreters of the team. This role will be handling calls on demand and renders meaning of conversations in the consecutive mode between English and Spanish speakers. Also, this person, whenever interpretations services are not needed, will be switching roles in the Voice Portal, and assisting by connecting inbound customers calls to the appropriate interpreter**What You Will Do**- Provide complete and accurate over the phone interpretation in the English/Spanishlanguages during periods of peak call volume by following the complexity, clarity, tone,and style of speech from one language to another while upholding the correct rules forgrammar and syntax in both languages.- Have current knowledge and understanding of all Lionbridge glossaries and terminologylists and follow all interpretation procedures and protocol.- Adhere to performance benchmarks used to measure interpreter utilization- Provide operator support by connecting inbound customer calls to the appropriateinterpreter and assisting with other admin duties such as scheduling interpreters forappointments or assisting with interpreter correspondence.- Follow all scripting for operators as set forth by management- Employ excellent customer service and communication skills, clear enunciation, pleasantand professional voice as well as polite forms of expressions- Other duties as assigned**To Be Successful You Will Have**- 1 year + of experience in the language services/call center industry- Ability/willingness to switch from operator to interpreter support and vice versa asneeded- Ability/willingness to work some Costa Rican holidays if requested- Must be able to attend to multiple tasks in a high-pressure environment and possess anattention to detail.- Must be able to work independently and be reliable- Ability to achieve monthly utilization benchmarks- Excellent verbal/written communication skills in English and superior customer service skills.- Computer literacy and to use the Microsoft Office suite, Chrome, Mozilla, and IE- BA/BS Degree in business, languages, translation, interpretation, or related fields preferred**In Return, You Can Expect**- Ongoing career opportunities at a repeat Forbes & Newsweek-listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace".- Be part of a growing company with a remarkable future in the interpretation industry.Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
