Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.Who We're Looking ForThe Sr Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will?install, configure, operate and evolve common infrastructure such as the network, servers, and external services ( the cloud).-Some of What You'll DoScope of the Role:Direct Reports: This is an individual contributor role with no direct reportsKey Responsibilities:Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Analyze requirements and prioritize requests. Communicate with users and requestors to clarify requirements. Create programs and/or processes to satisfy requests.Participate in design and review of changes to database design to ensure changes meet required functional and performance requirementsInstall, monitor, maintain, support, and optimize all production server hardware and software. Create, track and report metrics for capacity planning. Analyze current capacity and provide recommendations. Participate with database capacity planning, benchmarks. LI-Hybrid-Why You Should Join UsJoin us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.Know someone at Syniverse?Be sure to have them submit you as a referral prior to applying for this position.
