• Lead and ensure the fulfillment of departmental and organizational objectives successfully, focusing on the operational performance of the team, development and correct guidance of the personnel in charge.• Supervise daily operational work through meetings, audits, reports, and internal controls. • Perform administrative tasks related to the personnel in charge in accordance with the established policies and procedures, such as assistance control, vacation, and performance plans.• Evaluate and approve team tasks as reconciliations, manual journal entries, reports, ad hoc requests from external and internal customers and other calculations.Support weekly and monthly reporting cadence and ad-hoc reports – including exec level reports & presentations.• Provide support to team members, through advice on complex scenarios and escalations, by internal or external clients.• Investigate, analyze, and address complex problems that arise with internal and external customers to identify the root cause, ensuring that these are resolved completely, timely manner and avoid similar cases, in turn establishing internal controls based on these cases.• Maintain involvement and communication by telephone, email, chat or any other means with internal and external clients involved in the processes.• Participate in Kaizen events of the "Practical Process Improvement" (PPI) department to develop a continuous improvement behavior in employees.• Lead the process of internal and external audits, maintaining the controls of the complete and correct operating procedures, as well as serving as a point of contact to provide the information requested by the auditors.• Identify strategies to increase employees' engagement, involvement, and satisfaction.• Provide support and any other request that is required by the company's needs.Basic Requirements• Bachelor's degree related with the position or 6 years of experience in accounting/finance.• 2 years of experience in leadership positions. • Shared Service Centers experience.• B2+ English Level.• MS Office: Word, Power Point, Outlook - Excel intermediate/advance.• ERPs experience (Oracle, SAP, JDEdwards, Mainframe).• Experience in Backline or Hyperion (plus).• Experience in bank platforms (plus).• Experience in SOX Compliance (plus).Competencies • Put the customer first.• Own your results.• Find a better way every day - PPI focus• Develop high performing teams.• Create successful work environments.• Move strategy to action. • Attention to detail.• Presentation skills.• Proactiveness.• Prioritization. • Drives engagement. • Stakeholder management.• Leadership skills- Time management- Organizational skills
