Job Purpose:- Deliver optimum performance, availability, capacity, reliability and security for all production systems, platforms and networks within the assigned preview.- Work with engineering and architecture teams to ensure platforms have the correct capacity and performance, both now and in the future.- Ensure all other operational processes are correctly executed, such as patching, vulnerability, etc.- Where necessary take part in or lead major incidents and ensure appropriate follow up on the root cause analysis.- Ensure all operational procedures are documented.- Seek to improve operational procedures and where possible automate them.- Track and drive remediation and fulfilment of incidents and service requests within SLA.- Build the operational teams.Provides day to day run support for Salesforce, other server operating systems, and storage in highly virtualized on-premise data centers as well as in the cloud. May participate in on-call rotations related to critical services in multiple countries. Maintains and improves key operational processes and procedures related to operational running of enterprise environments.**Responsibilities**:- Plans and supervises individual team of service operations agents to ensure correct running of processes, procedures and systems against SLAs. (40%)- Supervises and manages the allocation of incidents and service requests to ensure meet appropriate SLAs. (30%)- Documents and reviews processes and procedures. Seek to improve existing procedures and processes and automate where possible. (10%)- Grows the team. Provides or arranges training for individual colleagues. Maintains current talent assessments and global colleague development and succession plans that promote inclusion and diversity. (10%)- Plays an individual role on business projects as required. (10%)Knowledge, Skills and Experience:- 5 to 8 Years of relevant work experience.- 1 to 3 Years of experience directly managing / supervising employees.- Bachelor's Degree with Information Technology Field of Study preferred.- Bachelor's Degree with Information Technology field of study required.- Other Education / Certifications: ITIL, Project Management, Organizational Change Management, Staff Development, Resolving Conflict, Six Sigma, Lean Process Design, Agile, Kanban, Emergency Operations, MCSE, SCCM, ITIL Foundation, CCENT.- Able to execute instructions and to request clarification when needed.- Possesses basic clerical and data entry skills.- Able to perform basic mathematical calculations.- Able to recognize and attend to important details with accuracy and efficiency.- Able to communicate clearly and convey necessary information.- Able to converse and write effectively in English.- Able to create and conduct formal presentations.- Able to interact effectively with all levels of management.- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.- Possesses strong multi-cultural interpersonal skills.- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.- Possesses strong organizational and time management skills, driving tasks to completion.- Able to constructively work under stress and pressure when faced with high workloads and deadlines.- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.- Able to work independently with minimum supervision.- Able to maintain confidentiality of sensitive information- Able to build solid, effective working relationships with others.- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.- Able to quickly learn new systems and technology.**What's In It For You?**- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At Shyft Global Services, a TD SYNNEX Company, we're proud to be recog
