Key Responsibilities:
• Setting up new users in the Concur System, including ordering credit cards, closing accounts and helping with log in credentials.
• Audit of expense reports to investigate potential company policy violations according to T&E policy willing to facilitate timely processing of expense reports.
• Attending customer questions through a ticketing tool and phone calls for global company associates requiring assistance with expense related questions, PCard, reports and others among assigned Thermo Fisher Divisions.
• Provide guidance to users for resolving corporate card reconciliation questions.
• Use judgment and personal initiative to evaluate and improve department processes.
• Contribute on special T&E projects.
• Ensure that implemented internal controls are adhered to and provide proactive recommendations to changes in the internal control infrastructure where required
• Monitor expense report submissions and follow up users who have not yet submitted their reports.
• Monitor T&E policy compliance, communicate non-compliance issues to management, and address issues through training and process management.
• Ensure VAT receipt collection and submission to processing team.
• Assist with reconciliation of system data Workday, Concur, and ERPs.
• Contributing in new cardholder On Line applications; issuing and cancelling cards; and resolving issues related to spend limits, declines, MCC restrictions, and fraud activity, and other card provider activities in accordance with company requirements.
• Maintain employee master data on Concur to ensure all users have access to the system and costs are recorded accurately throughout Concur and ERP’s.
• Be a strong advocate and subject matter expert in relation to expense submission process and general use of Concur.
• Utilize Concur Inteligence Reporting to generate month-end reporting including corporate card accruals, adhoc and KPI data.
• Assist in driving KPI improvements through training and business support activities.
Minimum Requirements/Qualifications:
• Experienced with Concur, bank platform, call center ticketing tool
• Advance Written and Oral English Language Skills.
• Experience in a corporate setting a plus.
• Ability to meet deadlines.
• Must be detail oriented as well as exhibit strong organizational skills.
• Strong interpersonal, written and verbal communication skills.
• Professional and customer focused with attention to detail.
• Multitasking
• Able to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Ability to work cross-functionally with individuals and teams from different areas and countries.
