Team Manager|Service Delivery ManagerQualification:Bachelors,Masters degree in Finance,Accounting,Management Professional degree such as CA,ICWA,CFA would be an added advantage.Responsibility:Business,Customer,Manage Service Level Agreements,metrics as agreed with the client Conduct Monthly,Quarterly governance calls and report process performance metrics to the customer. Certify controls laid down by the business to ensure successful audit by client and external party. Communicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ)delivery and to build rapport with the customer. Manage customer relationships through regular communication with clients. Attend customer calls and meetings pro actively flag issues and prevent surprises.Manage and res+H10:I10olve escalations and issues raised by customers Prepare and report process performance metrics to stakeholders. Analyze customer feedback at desired intervals and initiate ways to improve the score. Effective forward planning in terms of process delivery people and client engagement. Identify and Optimize key cost drivers. Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value. Identify opportunities for Growth and deliver on growth commitments(number of people). Product Control. Ensure appropriate controls and reviews are maintained for Daily Pnl production core reconciliations month end close balance sheet reviews and sign off. Ensure all enhanced supervision responsibilities are carried out as per customer requirements. Valuations Control. Participate in daily IPV calls and maintain superviosry controls. Review and risk assess Level 3 financial instruments. Continuously challenging and looking for ways to improve the IPV processes (seeking efficiency and alternative testing methodologies,sources). Perform monthly Reserve calculations including portfolio and specific bid,offer and model reserves. Analyze and challenge the results and prepare detailed commentary on balances and month over month movements. Price testing of banks counterparty valuation adjustment (CVA) and,or funding valuation adjustment (FVA) estimates and their hedges (credit hedges interest rate hedges and Fx hedges). Implement review and improve the reserve policies for credit and interest rate parameters. Review and independently test the underlying assumptions implementation and limitations of the model being validated. Review the firms counterparty credit risk management framework in accordance with industry best practices and current regulatory expectations. Build and,or enhance existing IPV framework and controls to effectively price test credit and non credit parameters and their hedges. Finance and Accounting. Ensure all reconciliation are performed as per agreed process guidelines. Ensure all manual journal entries have required approval and back up. Interact with the internal and external auditors to explain the process flows and controls that exist supply back up documents and reports required by the auditors and help them conduct a walk through of the processes. Adopt industry best practices in the organization and recommend effective customized client solutions for Accounts Payable Accounts Receivable Fixed asset accounting. Benchmark client Procure 2Pay metrics with best in class metrics and suggest improvement to client. Reporting. Interpret and access the on going regulatory changes and suggest the implications onReporting requirements. Adopt industry best practices in the organization and recommend effective customized client solutions for Reporting. Closely track report usage and suggest report inventory rationalization. Consolidate various reporting requirement and reduce report inventory. Asset Management Fund accounting. Ensure all supervisory responsibilities are carried out as per client requirements. Interpret and access the on going regulatory changes and ensure it's implementation is seamlessly adopted for the funds. Connect with clients to understand for any quality and timelines for Adhoc deliverables. Asset Management Fund Operations. Ensure all supervisory responsibilities are carried out as per client requirements. Interpret and access the on going regulatory changes and ensure its implementation is seamlessly adopted for the funds. Connect with clients to understand for any quality and timelines for Adhoc deliverables. Asset Management Fund Reporting. Ensure all reporting tasks are performed as per agreed process guidelines. Adopt industry best practices in the organization and recommend effective customized client solutions for Reporting. Closely track changes advised and also suggest for any changes which would enhance the report quality and timelines. Consolidate,Standardize various reporting requirement and reduce report inventory. Technofunction. Work with various stakeholders on Market data contract renewal. Perform usage analysis of various Market data products and softwares. Drive cost saving opportunities and work with business on their implementation. Suggest and support clients on Product displacements Platform migration and enhancement on Market Data tools. Support change project initiatives and conduct User acceptance testing for enhancement to current systems or migration to new systems. Manage client wise cost saving projects,programs and work with various stakeholders. Provide knowledge enhancement. Keep awareness on different technologies and changes. Manage overall service delivery and account management. Provide Business Development Support in growing Market data services Software assets management business. Project,Process. Drive team to achieve process Service Levels,metrics ie productivity and quality targets within the established guidelines. Ensure Key procedural controls (KPC's) are in place. Review process audit findings and take corrective action. Identify and drive productivity improvements automations and value adds for clients. Identifying the areas of implementing Robotics in the process and contribute to change the bank (CTB). Designs capacity planning and scoping. Resource utilization and scheduling of end to end work. Plan for resources based on volume projection and current available head count and allocate responsibilities. Adopt best practices from other processes,verticals etc. Effectively manage process during crisis situation (BCP). People,Team Management,Set goals conduct regular 1x1 provide feedback to the team members (Direct Reportees). Conduct performance appraisals for team members provide input into the learning and career plans for team members. Deliver communication received from senior management to the team members though town halls team meetings. Maintain EWS(Early warning system)for the team for tracking and proactively addressing people issues. Complete all mandatory training, certifications as per the requirement of the business(Both customer and cognizant). Participate in organizational initiatives such as recruitment drives training programs etc. Drive attend and provide support in internal and cross functional team events. Manage employee retention and engagement (Manage attrition within a target range and ESAT scores). Manage attrition through skip level meetings planning interventions engagement calendars. Participate in organizational initiatives such as recruitment drives training programs etc.Must Have Skills MS ExcelMS OfficeCustomer ServiceManufacturing Oper-ManlogEngineering & DesignGood To Have Skills Speaking EnglishEmployee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Apr 26 2024
