Technical Account Manager

BASIC QUALIFICATIONS:- High School Diploma.- +1 year in Customer Service.- Upper Intermediate/Advanced English level. +B2 (Oral and written skills)- Proficient in Microsoft Office suite of tools. (Excel, PowerPoint, Word)- Experience in troubleshooting in a technical environment.KNOWLEDGE AND SKILLS:- Knowledge in server, network and storage technology.- Organize, plan, prioritize and accomplish tasks in timely manner.- Ability to services independently and make decisions with mínimal supervision.- Data analytics and trend analysis.- Critical thinking and problem solving.RESPONSABILITIES:- Ability to develop meaningful relationships, network, rapport and trust in a model where customers are located in a different geography.- Leverage active listening and knowledge of client's solutions to identify areas of additional services and incremental revenue growth.DETAILS:- Monday to Friday. (7:00a.m.4:00p.m.)- 3 days WFH and 2 days on site. (AFZ)**Salary**: ¢600,000.00 per monthCOVID-19 considerations:Hybrid Position.Ability to commute/relocate:- Heredia, Provincia de Heredia: Reliably commute or planning to relocate before starting work (preferred)