We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.Summary: The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Technical Product Manager at ServiceNow you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience.Does your resume show years of building consumer grade experiences? Can you talk in technical depth to some (or all) of these capabilities? Personalization, Gen AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. Is your experience area not listed? Apply anyway and tell us why your skills & experience will delight our users and scale us for future success.While being technical & experienced in building consumer grade experiences is highly admired this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset.What you get to do in this role:Product Strategy and Roadmap:Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.Requirement Gathering and Prioritization:Collaborate with stakeholders, to gather and prioritize product requirements.Define user stories, use cases, and acceptance criteria to guide the development process.Technical Understanding:Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.Collaborate closely with engineering teams to ensure the technical feasibility of product features.Cross-Functional Collaboration:Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.Foster effective communication and collaboration among team members.Product Development Oversight:Monitor and track product development progress, ensuring that it stays on schedule.Make critical decisions and trade-offs to meet project objectives.Performance Metrics and Analysis:Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.Customer Feedback and Iteration:Gather and analyze stakeholder feedback to identify opportunities for product improvement.Iterate on product features and enhancements to address stakeholders needs and pain points.Qualifications5+ in software product management experienceBachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.Strong prioritization skills and the discipline to focus on high impact activities. Experience defining and capturing product requirements and transforming them into a product roadmap. Assesses complex issues from multiple angles in order to get the complete picture, evaluates the potential consequences and implications of different options, identifies the underlying issues and root causes of problems, and incorporates new information and concepts when solving problems.Addresses process breakdowns with speed and thoroughness, uses process analysis methods like metrics and benchmarks, focuses efforts on both processes and results, and modifies own work activities and methods to eliminate wasted effort and inefficiencies.Demonstrates flexibility of responses to different situations, recognizes cues that suggest a change in approach or behavior is needed, adapts to changing needs, conditions, priorities, or opportunities, and monitors how well approach is working to see if change is needed.Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions. Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions. Experience or awareness with Agile and the Software Development Lifecycle Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what's desirable, viable, and technically feasible. Preferred: experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment Preferred: Demonstrated project management experience from previous internship, or academic or personal projects Preferred: Experience or awareness with Agile and the Software Development Lifecycle FD21
