As a member of Technical Services, this role will work closely with our customer-facing integrations teams. The Integration-Activations team serves as the primary point of contact for enabling an integration between PatientPop and the practice's EMR/PMS/Scheduling System. The team handles new activation requests, trains practices on how to manage their newly integrated workflow. Our Tech Ops team is responsible for all integration-related troubleshooting post activation. Tech Ops also works closely with R&D for troubleshooting assistance, capturing feature requests and feedback for future enhancements, owning customer-facing communication throughout the troubleshooting process, and works with Product to build new Integrations. Both teams work closely with practices to gain a deep understanding of their workflows and enable the integrated features of our platform by overcoming objections and obstacles without sacrificing customer satisfaction.**Your Area of Focus**:- Monitor reactive caseload for all Tier 1 Integration support, integration walkthroughs, integration inquiries for adding additional providers/locations, and post-activation troubleshooting not requiring a Technical Support representative's assistance.- Cultivate a deep & continuous understanding of PatientPop's Integration product to serve as a Subject Matter Expert to customers and internal teams alike.- Assist in achieving Time-to-Resolve quarterly metrics.- Maintain a CSAT of 4.8 or higher and provide exceptional customer experience - proactively identifying solutions to problems and resolutions to roadblocks.- Follow best practices to configure accounts based on integration-specific requirements.- Manage multiple projects simultaneously while maintaining strict attention to detail.**Your Professional Qualifications**:- BA/BS Degree from an accredited university- 1-3 year(s) experience in a customer-facing position (preferably in a technical support environment)- Proficient degree of technical aptitude- Proven track record of meeting quotas- Superb critical thinking skills- Outstanding verbal and written communications skills- A desire to learn more about how healthcare practices are using technology to improve their day-to-day operations- Enthusiasm for helping customers solve problems in real-time- Ability to work with mínimal supervision- Flexibility to work with customers across a variety of time zones- We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._**#LI-SS1
