Imagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.-- Moody's Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.Department- Workplace ServicesRole/Responsibilities- Technical Trainers prepare and maintain technical training programs that educate people and help develop their technical skills. Technical trainers should have in-depth knowledge and technical capability in their field of expertise. They must be excellent communicators, and they have outstanding organizational and time leadership skills.- FUNCTIONAL RESPONSIBILITIES:- Develop and maintain training materials- Assist with onboarding new Level 2 Technical Support Analysts- Train team members on new technologies and changes to existing processes- Collaborate with other support teams to ensure documentation and processes are up to date- Conduct surveys and evaluate training efficiency and effectiveness- Schedule training sessions as needed- Continuously identify new standard processes and provide opportunities to help strengthen team members through training and mentoring- Make recommendations on optimizing processes- Advise on new training opportunities to prioritize new or enhanced training material- Proactively identify trends using data and feedback to address skill and capability gaps**Qualifications**:- Minimum education and work experience required for this position include:- Bachelor's required.- 3 years of demonstrated ability in related fields- Knowledge of ITIL®.THE KEY COMPETENCIES FOR THIS POSITION INCLUDE:- Experience in training Level 1 and Level 2 Helpdesk / Deskside resources- A good understanding of Moody's business and overall IT operations.- The ability or the potential to take on higher level responsibilities.- Demonstrated group leadership and the willingness to take on leadership roles.- Demonstrated willingness to go beyond the normal job requirements.- Demonstrated interest and engagement in infrastructure projects and QA testing- Ability to develop relationships with key stakeholders and end users to facilitate feedback and partnering on deliverables- The ability to finish the tasks and projects in a timely manner- The ability to conduct themselves in a mature and professional manner towards clients and co-workers (accountability, use of good judgment, provide proper follow-up)- Good organizational skills and excellent proven troubleshooting and crisis management abilities.- Good interpersonal skills both verbal and written, with the ability to work successfully with all levels of management across the organization.- Known as a motivated teammate with the capability to work with mínimal direction.- Strong working knowledge of Microsoft Windows 10.- Strong working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, OneDrive, and Outlook).- Working knowledge of Audio Visual technologies- Understanding of network protocols including DNS, Cisco Telephony, and equipment (routers/switches)- Knowledge with mobile technology including Android and iOSWith 400 employees and 800 contractors worldwide, Moody's Information Technology ("MIT") is the largest department of Moody's Shared Services and provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's best-in-class standing among credit rating agencies and enable its evolution among regulatory and business demands. MIT continuously seeks dedicated and hard-working individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations and service management.- Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
