**Req ID**: 214015We are currently seeking a Telecom (TEM) Vendor Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).**Position overview****Position's General Duties and Tasks**:- Manage SLA breaches by analyzing service downtimes versus contractual clauses and claiming credits in return.- Conduct regular meetings to review the service KPI's.- Review and conciliate the network inventory.- Support the operational areas in case of escalations during the Incident Management process.- Identification of chronic problems and lead the root cause analysis with the carrier and operational teams.- Manage service improvement plans to improve stability.**Qualifications****Must have Skills**:- ** Experience in the lifecycle of incidents and related metrics.**:- Proficient knowledge of telecommunications products and services- Strong understanding of Technology Infrastructure environment and Products- Understanding of the various telecom offerings (extranet, point to point, cross connect etc.)- Advanced knowledge working with Microsoft Office and the use of queries.- Experience visualizing, creating, and maintaining useful metrics that assist with operational oversight and identify areas of improvement.- Have good communication, presentation, and analytical skills with the ability to articulate to stakeholders- Understand the importance of prioritization of work.**Nice to have, but not required**:- Preferred 3+ years' experience in managing projects, with proven ability to influence others without direct authority- ITIL Certification is a plus.- Experience working with JIRA and Confluence.- Portuguese knowledge is a plus.- Project Management certifications are a plus**Education Requirements**- B.S./B.A. degree level, although relevant experience and strong track record is more important.**About NTT DATA Services****NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.****Job Segment**:Consulting, Project Manager, Telecom, Telecommunications, Manager, Technology, Management
