Operating Company: DEXISLocation: San Jose,San Jose,CRDate Posted: November 6, 2023Req Number: R5018025**Join our Team! DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!**Who is DEXIS and why should you join the team?**We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.We also offer:- Competitive Pay and Bonuses.- Vacation, Sick leave, and Paid Holidays.- Employee Referral Program- Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave- Medical, Dental, and Vision Insurance Benefits- Community involvement opportunities & employee appreciation events.- State of the art, climate-controlled facility.- Gourmet coffee, beverages, snacks, and lunches are available in our café.- Employee Lounge with ping-pong table and football table for downtime and employee fun!**Where are we?**Just a few minutes from the center of the capital, our office is in the WeWork building located in the exclusive West area of San Jose. We are within the Escazu Village Torre 2 complex, which has excellent restaurants, a gym, a commercial and residential area. The building has beautiful views of the mountains and the city and is conveniently located next to Route 27.The building has a growing, energetic, and diverse mix of professionals spanning several industries. Plus, a modern and open atmosphere to support strong personal and professional relationships.(opens in a new tab)***The primary function of this position is to be responsible for facilitating training to our new hire and current employees with occasional leadership development training as assigned. This position will have primary focus on associates supporting small equipment products but may help in other departments as needed. This position will also help identify educational needs and assist in developing formal training programs to increase job performance.**ESSENTIAL DUTIES AND RESPONSIBILITIES**- Consults with management to identify training needs and to ensure course content, training methodologies, and training materials are met.- Design and write training documentation, testing, and evaluation procedures that are aligned with product needs to increase on-the-job performance.- Develop and organize training materials, multimedia visual aids, and other educational materials.- Guide, direct, and motivate associates by setting performance standards and monitoring performance by review and evaluation of call recordings.- Conduct or arrange ongoing technical training and personal development classes for the department as needed.- Identify and develop countermeasures, action plans, and evaluate performance to address gaps between learning objectives and learning outcomes.- Develop method of measuring the effectiveness of training programs and make recommendations accordingly.- Works with Technical Support leaders to assist in the coaching and developing of others to improve their knowledge or skills.- Organize, plan, and prioritize training programs by developing specific goals to prioritize and accomplish departmental training needs.- Conduct orientation sessions and arrange training for new hires.- Facilitate feedback to identify training needs based on software production releases or procedural changes.- Provide frontline agent duties including answering calls when the need arises. Other duties as assigned**Job Requirements**:**QUALIFICATIONS****MINIMUM REQUIREMENTS**High school diploma/GED equivalent; Combination of education and work experience will be considered.1 year of CRM experience2-3 years of experience in a technical support related field1-2 years of experience in a customer service-related fieldProven experience in designing multiple training events in a corporate setting. Extensive knowledge of instructional design theory and learning principals. Advanced proficiency of Microsoft Office Suite, designing documents and creating reports for presentations and analysis**PREFERRED REQUIRMENTS**BA or BS degreeWorking understanding of adult learning theories preferred1 year of Learning Management System experience preferredPrevious medical device industry experience preferredPrevious experience with talent management and succession planning**Operating Company**:DEXIS
