**Objective**:As an associate providing service to clients and customers, you have a passion for the travel industry, are a natural problem solver who loves to tackle complex air ticketing issues and hotel bookings, and are a strong verbal and written communicator. A travel executive will need to be able to easily distinguish and make recommendations for travelers looking for a good travel experience.**Hard skills**:- Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (Must).- Customer Service experience (Must).- Knowledge of native Sabre as GDS. (Must).- Knowledge of fares, airline contracts, rules & regulations, and ticketing.- Knowledge of ticketing procedures for Airlines, Hotels, and Ground Transportation.- Excellent computer skills, a willingness, and an eagerness to excel at technical systems.**Soft skills**:- Good geographical knowledge with the ability to demonstrate specific excellence in North American geography.- Commitment to continuous growth and learning.- A high level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism under pressure.**Responsibilities**:- Support customers via voice (phone) support to ensure they have the best possible pre- and post-booking service. Providing informed and insightful recommendations, delivering a seamless customer experience.- Maintain knowledge of different card types as well as benefits available to our customers.- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges and schedule changes- Help users navigate the Hopper portal, troubleshoot bugs and provide guidance on new features.- Ensure industry standards and regulatory requirements for information security and data protection are met.**Benefits**:- Refer a Friend Bonuses and Prizes.- Weekly Payment.- Employee Association.- Discount Cafeteria Service.- University Discounts.- Growth Opportunities.- Transportation Services.
