Triligual Customer Service Representative (On- Site)

**Objective**:- To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.**Hard skills**:- Fluent in verbal and written English and Portuguese, High Proficiency level (85 %>) (Must).- Knowledge of how to interact with Microsoft Windows Operative Systems.- Basic internet tools.- Ability to function in a team environment.- Prior Customer Service experience.**Soft skills**:- Teamwork oriented.- Excellent Customer service skills.- Capability to assimilate a dynamic environment.- Capable of working and reaching results under pressure.- Stress management.**Responsibilities**:- To listen and respond to customer inquiries on the telephone, through on-line networks, and by mail.- To maintain adequate technical proficiency in products and platforms assigned.- To communicate with team manager, team members and other teams regarding problems, solutions and trends.- To keep and update pertinent paperwork and records through data entry.**Benefits**:- Monday to Friday Schedule.- Refer a Friend Bonuses and Prizes.- Tech Academy.- Growth Opportunities.