At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS) spoke, based in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.We are looking for a Customer Service Specialist with Italian and English where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. This is a permanent job.Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.ABOUT THE JOBYou are an ambassador of our brand. In this role, and together with the team you will:- Nurture customer relationships by understanding the customer needs and resolving their queries- Prepare to support the customer inquiries by studying products and policies and processes,- Improve the quality of service with submissions to improve processes and services yet to be implemented.- Follow-up with customers on issue resolution status- Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation (GDPR))- Act as a customer advocate in the organization while interacting with other internal departmentsABOUT YOUYou are a motivated talent and bring along the following background:- Fluency in Italian and English C1 (speaking and writing)- Fast learner with strong customer service focus- High degree of accuracy and attention to details- Strong communication and cooperation skills- Strong cultural awareness- Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) - nice to have- A comprehensive understanding of the local culture of supported countries - nice to have- Work experience in a virtual, multi-national set up - nice to have- Knowledge of eCommerce business - nice to haveABOUT SWAROVSKISwarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world's highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.A responsible relationship with people and the planet has always been an integral part of Swarovski's heritage. This manifests today in the company's well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.Working for us is more than just a job - it's being part of a beloved brand, steeped in heritage, and renowned worldwide for quality and craftsmanship.
