Trilingual Hardware Technical Support

**About Us**Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.**Job Summary****Objective**Delivering a customer service high quality experience through inbound and outbound calls. Provide solutions to customers under stipulated policies and procedures, to make sure that objectives set are met successfully.**Primary Job Responsibilities****Requirements**:- **English level (85 %>) (Must).**:- **2 years of Call Center experience (Must)**:- **Travel related experience (Must)**:- Knowledge of native Sabre as GDS (Desired)- Knowledge of fares, airline contracts, rules & regulations, and ticketing (Desired).- Knowledge of ticketing procedures for Airlines, Hotels, and Ground Transportation.- Strong computer skills and the ability to navigate through multiple systems to research information quickly.**Responsibilities**:- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges and schedule changes.- Work out of Sabre and a variety of internal tools and systems to assist guests with Hopper air, hotel and ground transportation bookings.- Help users navigate the Hopper portal, troubleshoot bugs and provide guidance on new features.- Ensure industry standards and regulatory requirements for information security and data protection are met.- Demonstrate a duty of care attitude by providing an exceptional level of customer service to all users who contact Hopper,- Maintain a positive and professional demeanor while listening and responding to all customer inquiries.**Skills/Knowledge/Abilities****Education**AssociatesHigh school diploma or equivalent