Trilingual Investigation Specialist, Portuguese

Excellent written and spoken Portuguese & English skills and an ability to compose grammatically correct, concise and accurate written responses- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance- Excellent problem solving skills- Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.- Demonstrated ability to analyze problems logically- Self-disciplined, diligent, proactive and detail oriented- Strong organizational skills- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency- Demonstrated ability to exceed expectations with regard to performance and individual contribution- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns- Ability to maintain high levels of confidentiality and data security standards- Experience with Microsoft Office, including Outlook, Word, and Excel- Passionate commitment to Amazon's emergence as the world's most customer-centric companyJob summaryLooking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent German & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate.Key job responsibilitiesTake appropriate action to identify and help minimize the risk posed by fraud patterns and trends.- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.- Participate in other special projects/assignments and Partner with appropriate business teams as necessary.- Achieve weekly productivity and quality standards for investigations.- Experienced in the internet space and capable of succeeding in a fast-paced team environment.- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.Fluency in other European languages an advantage.