San Jose, Costa Rica- Tech Hiring- 3058121**Job Description**:- A PROUD HISTORY OF OVER 75 YEARS- FY22 REVENUE 10.4 BN USD- WE'RE PRESENT IN 66 COUNTRIES- OVER 1,400 ACTIVE GLOBAL CLIENTS**Requirements**:- IT Service Desk experience 1 year- Advanced Portuguese B2+- Good English communication skills written and oral.- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)- Understanding of Windows 7 & 10 operating system- Experience working with ServiceNow to log, track, close tickets- Excellent telephone etiquettes and customer service- Excellent troubleshooting skills- Knowledge of Microsoft based operating systems with emphasis on Windows X- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD), Mobile & Tablets)- Basic understanding of PC hardware set-up and configuration.- Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.- Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts- Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.- Excellent time management skills and ability to work under pressure- Continuous commitment to professional development**Responsibilities**:- Assisting with configuring/troubleshooting of Software and Hardware- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.**Ayudar con la configuración/solución de problemas de software y hardware.** **Experiência en el uso y resolución de problemas de Microsoft Office con énfasis en MS Word, MS Excel y MS PowerPoint.**:- TIS Service DeskWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
