**Overview**:Provides entry-level customer response for pre sales requests including pricing, services, and/or deal registrations in support of a large group with more complex solutions.**Essential Duties & Responsibilities Required**:- Provides the first call response focused on providing pricing and quoting for customer identified solution. (30%)- Performs deal registration, applies pricing, and/or creates renewal contracts. (25%)- Creates and delivers solution to the customer, determining and communicating lead time and delivery based on product availability, build lead times, etc. (20%)- Supplies final adjusted design solution pricing based on applicable programs, promotions and add-ons (10%)- Contributes information to sales forecast and planning. (10%)- Implements actions identified by management to resolve business needs. (5%)Other Duties & Responsibilities:- Additional duties as assigned- Meets attendance and punctuality standards**Qualifications**:**Experience**:- No prior experience necessary.- Customer Service and/or back office experience is preferred.- Fluency in English language levelEducation & Certifications:- Associate Degree with Business, IT, or related Field of Study preferred.- High School Graduate with HS Diploma field of study required.Working Conditions:- Occasional non-standard work hours or overtime as business requires.- Professional, office environment.**Required Knowledge, Skills & Abilities**:- Able to execute instructions and to request clarification when needed.- Able to use a 10-key quickly and accurately.- Possesses basic clerical and data entry skills.- Able to perform basic mathematical calculations.- Able to recognize and attend to important details with accuracy and efficiency.- Able to communicate clearly and convey necessary information.- Able to constructively work under stress and pressure when faced with high workloads and deadlines.- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.- Able to be immobile for long extended periods.- Able to build solid, effective working relationships with others.- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.- Able to quickly learn new systems and technology.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
