549204BR**Why Kyndryl**Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.**Your Role and Responsibilities**Workforce Management supporting North America contracts. Responsible for day to day management of resource demand, interaction with stakeholders to validate requirements and adjust demand accordingly. Effective use of WFM tools to manage and control demand on a day to day basis.**Required Technical and Professional Expertise**2 - 3 years of experience in Customer Service RolesExcellent Time Management and Prioritization skillsIntermediate Microsoft OfficeAdvanced English level, both spoken & writtenSelf-starterGood communication skills in English, frequent verbal and written interaction with Partners, APs and Sr. Management.Good negotiation skills that allow us to negotiate and obtain agreements with Stakeholders and counterparts.Ability to work under pressure, prioritize and provide timely solutions to the Project Contacts and Clients.Ability to Recognize, anticipate problems and provide advices in terms of Demand and SupplyGood organizational and time management skills; ability to continually prioritize time and tasks in line with changing requirements and business objectives.Experience working on client projects or minimum 3 years of direct customer service experienceEnglish: Fluent**Preferred Technical and Professional Experience**Microsoft office profficiency**Required Education**Bachelor's Degree**Preferred Education**Bachelor's Degree**Country/Region**Costa Rica**State / Province**HEREDIA**City / Township / Village**HerediaKyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.**Other things to know****Primary job category**Enterprise Operations**Role ( Job Role )**Workforce Management Professional**Employment Type**Full-Time**Contract type**Regular**Position Type**Early Professional**Travel Required**No Travel**Company**(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada**Is this role a commissionable/sales incentive based position?**No
