30012702 - Customer Service Rep - Cr

**Are you ready to make a BIG impact with TD SYNNEX?**In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.- Follows procedures and guidelines to provide service to customers in a timely manner.**Essential Duties & Responsibilities Required**- Provides the highest level of customer service at all times to internal and external customers (20%)- Creates follow-ups with customers in order to provide the best customer experience. (20%)- Identifies issues that need escalation and passes on to the appropriate person. (15%)- Performs additional duties as assigned (15%)- Follows department guidelines for methods of research and accuracy. (5%)- Maintains notes in appropriate systems. (5%)Other Duties & Responsibilities:- Meets attendance and punctuality standards**Qualifications, Required Knowledge Skills & Abilities and Working Conditions****Experience**:- No prior experience necessary.Education & Certifications:- High School Diploma Required.Working Conditions:- Classroom environment.- Occasional non-standard work hours or overtime as business requires.- Professional, office environment.**Required Knowledge, Skills & Abilities**:- Able to execute instructions and to request clarification when needed.- Possesses basic clerical and data entry skills.- Possesses strong data entry skills.- Ability to input 60 words per minute- Able to perform basic mathematical calculations.- Able to recognize and attend to important details with accuracy and efficiency.- Able to communicate clearly and convey necessary information.- Able to converse and write effectively in English and Spanish.- Possesses strong multi-cultural interpersonal skills.- Able to constructively work under stress and pressure when faced with high workloads and deadlines.- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.- Able to maintain confidentiality of sensitive information- Able to be immobile for long extended periods.- Able to build solid, effective working relationships with others.- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.- Able to quickly learn new systems and technology.